Are you passionate about delivering excellent customer service and creating a welcoming environment for everyone you meet? As a Business Centre Receptionist at HMRC Liverpool, you’ll be the first point of contact for visitors, providing a friendly, professional and helpful welcome while ensuring the smooth day-to-day running of the reception area.
You’ll play an important role in supporting the wider administration team, managing enquiries, maintaining effective communication and helping to create a safe, organised and positive environment for colleagues, clients and visitors alike. Your attention to detail, approachable manner and commitment to great customer service will help ensure everyone receives a positive experience.
Job Title: Receptionist
Job Type: Part Time
Salary: £13.41 per hour
Location: Liverpool, United Kingdom
Eligibility Requirements:
- Strong customer service skills with a friendly and approachable manner.
- Good organisational and communication skills, with the ability to manage competing priorities.
- Ability to follow health and safety procedures and maintain a safe working environment.
- A team player who is also confident working independently and using their own initiative.
- Ability to complete tasks accurately and consistently to a high standard.
- Previous experience in a reception, customer service or similar role would be advantageous.
Roles & Responsibilities:
- Provide a friendly, professional welcome and deliver excellent customer service as the first point of contact for visitors and colleagues.
- Carry out general reception and administrative duties, including answering telephone calls, managing emails, filing and completing relevant paperwork.
- Manage meeting room bookings, prepare rooms for use and provide basic audio-visual (AV) support where required.
- Maintain a clean, tidy and welcoming environment, replenish supplies and assist with room setups and moving furniture.
- Provide support to the catering and mailroom teams when required, helping to ensure the smooth running of daily operations.
- Respond to customer queries, escalate issues where necessary, report maintenance concerns and follow all health and safety procedures.
What we offer:
- Mental health and wellbeing support
- Employee Assistance Programme providing personal, legal and financial advice
- 24/7 virtual GP access and lifestyle rewards
- Discounts for you and your family
- Financial wellbeing tools and retirement planning support
- Cycle to Work scheme and a paid Volunteering Day
Note:
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Application Process:
For more information and application,CLICK HERE
