We are seeking a Student Customer Services Officer to join our Student Advice & Community Team, supporting the delivery of high-quality services across the University.
You will be the first point of contact for students accessing the University’s Student Enquiry Centre. You will respond to a wide range of enquiries and provide accurate, timely and empathetic information and advice across face-to-face, telephone, email and live chat channels.
You will work closely with colleagues across Student Services and academic departments to ensure students receive the right information, support and referrals at the right time.
Job Title: Student Customer Officer
Job Type: Full-time
Salary: £32,006 to £35,331 per annum
Location: Birmingham, United Kingdom
Deadline: 23.59 hours BST on Monday 28 September 2026
Key Responsibilities
- Respond promptly and professionally to student enquiries via face-to-face, telephone, email and live chat channels.
- Provide accurate information on university services, processes and policies, including signposting or referring students to specialist support where appropriate.
- Assist students in booking appointments with advice and support services.
- Record and log enquiries accurately using enquiry management systems.
- Work collaboratively with colleagues and other university departments to resolve enquiries efficiently.
- Maintain up-to-date knowledge of university procedures, services and service changes to ensure accurate and consistent advice is provided.
Essential Requirements
- Experience working in a customer service or front-line enquiry role.
- Strong communication skills, both verbal and written, with an ability to explain information clearly.
- Ability to manage multiple enquiries simultaneously with good organisational skills.
- Empathy and understanding of diverse student needs and challenges.
- Ability to work as part of a team and independently as required.
- Proficiency in using IT systems and databases for enquiry logging and information retrieval.
- Commitment to delivering high standards of customer care.
- Flexibility to work across different locations and shifts as needed.
Desirable Requirements
- Experience working in a higher education environment.
- Knowledge of student support services and referral processes.
- Experience using enquiry management or CRM software.
Please note that this is an on-site role when working on shift and there is no remote working option.
You will be required to work flexibly across different University locations and shifts as needed. The role may include occasional evening or weekend work, particularly during peak periods and key University events.
Note:
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
- Visa Sponsorship is available to those already in the UK 🇬🇧
Application Process:
For more information and application, CLICK HERE
