This is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Hepatobiliary Cancer Team in a new approach to co-ordinating the care and multi-disciplinary management of HPB Cancer patients.
Job Title: Support Worker
Job Type: Full-time
Salary: 27,485 – 30,162 £ / Year
Location: Liverpool, Merseyside, United Kingdom
Deadline: 04 March 2026
Main duties of the job
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.
You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.
The role will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists.
Person Specification
Other
Essential
- Must be prepared to work across different hospital sites.
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
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Application Process:
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