An exciting opportunity has arisen for a Senior Support Worker to work within our First Response Services in Chester, being based at our site at the Countess of Chester. The successful applicant will be expected to work across Urgent Care Mental Health First Response Services, which will include Crisis Resolution Home Treatment Teams, Liaison Services, Street Triage Services, Liaison and Diversion Services and the Crisis Line.
Job Title: Senior Support Worker
Job Type: Full-time
Salary: £27,485 – £30,162 per annum
Location: Chester, United Kingdom
Deadline: 26/10/2025 23:59
Main duties of the job
The Senior Support Worker will be responsible for assisting qualified practitioners primarily within Crisis Resolution Home Treatment Team and also across the wider Urgent Care Mental Health First Response Service.
The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of an individuals in crisis.
Person specification
Qualifications
Essential criteria
- NVQ level 3 in Health or social care, NVQ 3 Apprenticeship in health or social care- or equivalent qualification
- Evidence of training programme related to supporting people with mental health
- Trained in psychosocial interventions or willingness to undertake training
Desirable criteria
- Honours degree in psychology Advanced IT and keyboard skills
- Related academic qualifications
Knowledge & Expertise
Essential criteria
- An understanding of confidentiality issues and how they relate to mental health policy and practise interventions
- Sound knowledge of current professional staff development and continuous service improvement issues particularly in context to adult mental health services
- Demonstrate an understanding of the principles and implementation of anti discriminatory practise
- Demonstrate an understanding of care plans including risk management planning and safety plans
- Demonstrate an understanding of supervision
- Demonstrate knowledge of the support workers role within CPA
- The ability to communicate complex and sensitive information where barriers to understanding may exist for example requiring empathy and reassurance
- The ability to make judgments involving a range of facts or situations requiring analysis and comparison of a range of options also skills for assessing individuals on the phone
Desirable criteria
- An understanding of a psychosocial approach
- Knowledge of mental health legislation and policies
- Ability to use spreadsheets databases for example excel access Evidence of having published in either peer review or academic or professional journals
Experience
Essential criteria
- Demonstrate experience working in a mental health environment
- Previous experience working with adults and severe mental health
- Experience of partnership working with service users carers and other agencies
Desirable criteria
- Experience of working within crisis settings
- Experience of working on support lines.
Note
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Application Process
For more information and application, CLICK HERE
