YMCA Brighton Supported Housing requires a Receptionist to join the team at their project at William Collier House, Brighton. Overview of role – act as the first point of enquiry for callers, visitors or clients needing assistance. To oversee the safety and security of the project and the tenancy, call upon the on-call staff’s support where necessary, alongside undertaking some administrative duties, where directed.
Job Title Receptionist
Job Type Part-time
Salary £19,234.80 per annum
Location Brighton, UK
Roles & Responsibilities
Advertisements
- Answer incoming calls on staff and clients’ telephones and transfer them / notify clients as appropriate.
- Use the intercom and paging systems to relay messages to clients or staff.
- Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.
- Ensure that all callers to the building sign in and out and are made aware of health and safety information.
- Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.
- Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.
- Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.
- Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.
- Undertake laundry duties when required
- Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.
- Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.
Eligibility Requirements
- Understanding of the boundaries to worker/client relationship.
- Understanding confidentiality issues and adhering to GDPR and Data governance.
- Some understanding of the issues faced by this client group is desirable.
- Experience is not essential to this post. Candidates should demonstrate that they possess the skills necessary for the role.
- Experience within a similar field or Reception work is desirable
- Ability to report and record information clearly.
- Ability to communicate effectively with a varied client group.
- Ability to respond appropriately to emergencies or challenging situations if/as they arise.
- Ability to work as part of a team e.g. openness, punctuality, flexible approach to duties.
- Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice.
- Commitment to training and personal development.
- Ability to manage the demands of lone working and the hours that this position requires.
Benefits
- Comprehensive Induction into the role
- Comprehensive Training package – face-to-face and online training on a wide range of subjects, to ensure you are equipped with the skills and knowledge to carry out your duties and tasks required and further develop your career.
- You will receive regular Supervision Support from your Line Manager.
- Work in a supportive environment.
- An encouraged culture to support staff health & well-being and a healthy work-life balance.
- Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.
- Staff benefits from a wide range of health & well-being services.
- Annual Leave Entitlement 25 days plus Bank Holidays pro-rata.
- Well-being time.
- We are a National Living Wage Employer.
This position is based in Brighton, East Sussex
Note
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process
For more information and application, CLICK HERE
