We’re recruiting for a Pensions Customer Service Consultant to join us in our retirements team on a permanent basis. Supporting members and their families through bereavement-related processes with empathy, accuracy, and professionalism.
Job Title : Pension customer service consultant
Job Type : Part-Time
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Salary : Unspecified
Location : England
Eligibility :
- Pension knowledge desirable
- Strong attention to detail
- Positive attitude and willingness
Benefits :
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Roles & Responsibilites
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- Ensure customers have sufficiently tailored information to enable them to understand what is being communicated, including any action they need to take or when advice or further support may be required
- Organise and manage the provision of service to give sufficient priority and opportunity to customers wishing to submit a claim or make a complaint
- Responsible for providing an efficient claims service to individual scheme members, intermediaries and Trustees by establishing how each pension scheme operates. Carrying out calculations, interpreting and communicating the scheme benefits in a way that ensures excellent customer outcomes are achieved at every step
- Accurately record workflow on to the appropriate system maintaining effectiveness, efficiency and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information
- Act to deliver good outcomes for customers, ensure we avoid foreseeable harm to customers, Enable and support customers, especially those with vulnerable characteristics
- Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk
Note:
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process:
For more information and application, CLICK HERE
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