The Business Manager plays a vital role in the successful daily running and ongoing development of the Transfer of Care Hub (ToCH) based at Queen Elizabeth Hospital and operating across multiple organisations, including Lewisham and Greenwich NHS Trust, Royal Borough of Greenwich, and London Borough of Bexley.
Job Title: Business Support Manager
Job type: Full-time
Salary: £38,682 to £46,580 a year Per annum plus HCA
Location: Woolwich
Deadline: The closing date is 24 August 2025.
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Roles & Responsibilities
As a central point of business leadership, the post holder will:
- Manage the business coordination, governance, data, and performance functions of the ToCH.
- Support multi-agency teams to ensure safe, efficient, and person-centred discharge across Pathways 1, 2 and 3.
- Ensure data and information systems accurately reflect operational practice, guiding planning, decisions, and compliance.
- Act as a key interface across health, social care, and third sector partners for discharge performance reporting, information management, risk tracking, and team coordination.
This role is essential in supporting ToCH operations, helping to ensure delivery against local and national targets, and embedding a consistent and sustainable culture of system integration and improvement.
Eligibility Requirements
Essential
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
- Experience in performance reporting, data analysis and dashboard maintenance Experience in business management or operational support within a clinical or system-facing team Demonstrated ability to lead and deliver projects or service improvement initiatives Experience supporting or managing multi-agency meetings (agendas, minutes, actions) Experience line managing or supervising administrative or coordination staff Experience writing business cases, SOPs, or guidance documents
- Strong understanding of discharge pathways (P1-P3), Home First and Criteria to Reside Knowledge of NHS performance targets, dashboards (e.g. UEC), and statutory returns (e.g. SITREP) Understanding of partnership working across health, social care and the voluntary sector Understanding of National Delay Reason Codes Familiarity with financial governance and budget tracking procedures in the public sector
- High proficiency in MS Office (Excel, PowerPoint, Outlook, Teams) and data visualisation tools Excellent written communication skills – reports, minutes, performance summaries Confident verbal communicator able to engage with internal and external stakeholders Ability to plan, prioritise and deliver multiple operational workstreams in a busy environment Strong analytical skills – able to identify trends, risks, and areas for improvement using data Ability to maintain discretion and confidentiality with patient and operational information
- Highly organised, proactive and solutions-focused Collaborative and flexible working style; committed to supporting multidisciplinary working Emotionally resilient and able to work in a pressured and dynamic environment Positive and supportive team leader who empowers others and values diversity
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases
Desirable
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases.
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Application Process
For more information and Application, CLICK HERE
