Are you ready to take the next step in your IT career? Join our dedicated Desktop and Devices team, supporting a wide variety of Trust programmes with the timely preparation, configuration and deployment of PCs, devices and their accompanying software. You will assist with the development and maintenance of the estate and infrastructure, tackle 2nd line calls and escalations, and contribute to large scale hardware/software rollouts whilst supporting software, hardware and infrastructure change projects organisation wide.You’ll have the opportunity to make a real impact whilst developing your technical skills alongside a talented and supportive Digital team. We’re looking for someone who can perform to a high standard whilst under pressure in a fast moving, busy and rewarding environment, possessing well developed technical abilities, attention to detail and strong communication skills. If you’re enthusiastic, proactive and ready to make a difference, we’d love to hear from you!
Location: Cardiff, United Kingdom
Salary: £30,420 to £37,030 a year per annum
Job type: Full-time
Roles & Responsibilities
To provide technical and specialist IT support within the Public Health Wales Desktop and Devices team, focusing on hardware deployment, escalated calls and ensuring seamless functionality for end-users. Take a proactive role in developing and optimising desktop infrastructure, documentation, and systems to meet organisational requirements, including taking lead responsibility for relevant deployment projects. Collaborate with wider IT teams to support their initiatives, with a particular focus on enhancing desktop deployment processes and outcomes. For further details or to arrange an informal discussion please contact:-
Mark Coleman, Desktop and Devices Service Managermark.coleman3@wales.nhs.uk
Eligibility Requirements
- oGood knowledge of a range of common computer hardware (particularly PCs and printers).
- oExtensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking.
- oSolid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office.
- oData backup and restore processes. .
- oData protection legislation
- oConcepts of virtualisation.
Desirable
- oTheoretical knowledge on how to minimise IT security threats and manage IT security incidents. Experience of budget preparation, and IT procurement.
- oKnowledge equivalent to the level of a professional IT qualification such as a CCNA (Cisco Certified Network Associate) or MCP (Microsoft Certified Professional) ideally gained from relevant experience.
- oKnowledge of ITIL processes and PRINCE2 methodologies.
- oVMWare ESX server infrastructure.
- oGood knowledge of Microsoft SCCM, WSUS, SQL Server.
PERSONAL ATTRIBUTES (Demonstrable)
Essential
- oReliable; flexible approach to work to meet the needs of the service; thorough, respects confidentiality.
- oEnthusiastic and positive approach.
- oMust be proactive and self-motivated in learning new IT technologies through self-study and practical experience.
- oAbility to establish good working relationships with people at all levels.
- oDetermined and self-motivated.
Other
Essential
- oAble to periodically work out of hours or at weekends when required.
- oAble to participate in on-call rota.
- oAbility to travel between sites in a timely manner to meet the needs of the service
- oAbility to occasionally travel and work away from base.
- oAble to work from the designated workbase.
Desirable
- oAbility to speak Welsh
Note
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Application Process
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