University Hospitals Bristol and Weston NHS Foundation Trust is currently hiring an Engagement Support Worker to join their growing team.
The postholder will be required to work up to 37.5 hours per week. This is a fixed term post for 12 months.
Job Title: Engagement Support Worker
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Job Type: Full-time
Salary: £31,049 – £37,796 pa pro rata
Location: Bristol, United Kingdom
Deadline: 02/02/2026 23:59
Interview date: 13/02/2026
Main duties of the job
- To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
- To case manage and be the point of contact for patients and families.
- Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
- Promote and help implement timely attendance to appointments
- Manage and lead virtual, telephone and face to face appointments with families.
- Travel to various clinic locations across the South West
- Provide emotional support to patients and families, including at times of crisis.
- To provide information about further support appropriate to the patient’s needs
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
- To have knowledge of the Cass review and it’s recommendations.
Qualifications & Training
Essential criteria
- Relevant degree or equivalent experience
- Previous experience of working with children
Desirable criteria
- Formal training or experience in communication skills, preferably at level 2 or above
- Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
- Previous NHS experience
Knowlege & Experience
Essential criteria
- Has an in-depth knowledge of children’s health needs and services, including awareness of ‘The Cass Review’
- Experience of assessing patient concerns in a sensitive and supportive way
- Knowledge of safeguarding principles and processes
- Evidence of report writing, including collation and presentation of data
- Experience of designing and delivering information events
Desirable criteria
- Experience of involvement in service users advocacy and complaints resolution
- Experience of line management and managing rotas
- Knowledge of at least one evidenced based model of patient support (eg.MI, SFBT, CBT) and experience of applying this with patients
Skills
Essential criteria
- Excellent leadership and management skills (e.g. motivating and engaging the team towards a shared vision; implementing NHS and local policy; ability to organise workload and delegate appropriately, ability to meet deadlines)
- Ability to work constructively both as a team leader and as part of a team
- Ability to assess the needs of families and to train staff
- Able to support patients to arrive at their own solutions to problems – e.g.travel
- Reliable and punctual
- Extensive IT skills
- Excellent communication & interpersonal skills. Empathetic, skilled in dealing with sensitive issues
- Awareness of personal limits and boundaries of the role
Aptitudes
Essential criteria
- Highly motivated, enthusiastic and committed
- Excellent organisational skills
- Good attendance record
- Willingness to be open to hearing the views of others which ma8y differ from own beliefs
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
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