We’re seeking a Customer Support Specialist to be the go-to person for our customers. You’ll support customers via phone, email, and our ticketing platform, helping them with everything from product recommendations to order tracking, returns, and technical troubleshooting.
Job Title: Customer Support Specialist
Job Type : Part-Time
Salary : £25,000 – £30,000 a year
Location : England
Eligibility:
Proven experience in a customer support or service role.
● Confident telephone manner and excellent communication skills..
● Strong written communication for email and helpdesk responses
● Highly organised approach to work with attention to detail.
● Fluent in the use of Microsoft Office Suite applications.
Benefits :
25 days annual leave + bank holidays + option to buy or sell
● Profit sharing
● Sick pay (after probation)
● Company pension
● Career development support
● Free on-site parking
● Engaged, collaborative work culture
Roles & Responsibilities
Order Support: Assist customers with placing orders, understanding products, navigating the website, and resolving queries.
● Product Advice: Offer informed, accurate product recommendations based on customer needs.
● Customer Service: Deliver exceptional support via phone and email resolving queries, concerns, complaints, and feedback.
● Order Management: Handle order processing, tracking, amendments, refunds, and returns promptly and accurately.
● Customer Insights: Gather and share insights with the team to drive improvements.
● Product Development: Using customer insights to help create and support the development of new products.
● Collaboration: Work closely with technical and order fulfilment colleagues support to ensure seamless service and outstanding customer experiences.
Note:
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process:
For more information and application, CLICK HERE
