This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, on a four-on-four-off rolling rota, at £13.88 per hour. Annual leave is calculated on a pro-rata basis including public holidays. Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all customers who visit Churchill Square.
Job Title Customer Service Operative
Job Type Part-time
Salary 13.88 per hour
Location Brighton
Roles & Responsibilities
Main Duties & Responsibilities:
- To deliver high quality service to our customers in person, by telephone and by e-mail, as per the Shopping Centre customer service mission statement – “Working together to provide the best possible Customer Experience.”
- To provide customers and all other visitors information about and assistance with the following:
- The Shopping centre facilities and retailers
- Job vacancies in the Shopping Centre
- Centre car parking information and tariffs
- Manging the collect plus service the desk offers.
- Promote and sell the Gift Cards- processes card payments and keep precise record of sales and transactions
- Forthcoming events within the centre and local area.
- Additional services offered by the Shopping Centre, for example Shopmobility.
- Brighton City Centre facilities
- Community services in the locale
- Local transport information and schedules
- Directions to/information about local tourist attractions
- To deal with customers in a professional manner, offering an immediate solution whenever possible to the customer and passing relevant comments to Centre Management.
- To deal with customer complaints in the same manner as above.
- Answering the phones.
- Assisting with various Admin tasks
- Dealing with lost/found property.
- Passing on information to Security in relation to incidents within the Centre
- Reporting defects/spillages within the Centre
Eligibility Requirements
Person Specification:
- Promote a clean and safe working environment by ensuring all tasks are conducted in line with company policies and procedures.
- Have strong customer service skills.
- Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.
- Maintain critical standards for professionalism, service, speed, and quality assurance.
- Adhere with new policies and procedures to ensure that a respectful workplace exists.
Essential
- Sound communications skills.
Desirable
- Good Customer Service
- Must be able to respond effectively to urgent customer requests
- Must have attention to detail
- Ability to demonstrate flexibility and adapt to change
Note
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Application Process
For more information and application, CLICK HERE
