Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?
Job Title : Customer Service Coodinator
Job Type : Part-Time
Salary : Unspecified
Location : England
Eligibility :
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- A desire to grow and be successful
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM advantageous but not essential (training provided)
Benefits :
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Roles & Responsibilities
Your role as a Customer Service Coordinator will include:
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with the key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
Note:
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process:
For more information and application, CLICK HERE
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