ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.
Roles & Responsibilities
- Logging new queries onto our in-house system‘Nostrum’
- Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner – this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies
- Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders
- Processing corrections to sales invoices and pay remittances on the payroll system – Intime (RSM)
- Ensure any new client invoicing processes are set up & all key stakeholderss are aware.
- To build and maintain excellent relationships with other key stakeholders from around the business
- Generating weekly & monthly sales invoices as per client instructions
- Uploading sales invoices on to the client’s own portals
- Assisting the Payroll & Operation Support teams on an ad-hoc basis
Eligibility Requirements
- 1+ years customer services experience
- Intime (RSM) experience (Desirable)
- Excellent attention to detail and accuracy in processing complex scenarios
- Can demonstrate ability to use initiative to effectively troubleshoot and problem solve
- The ability to balance and prioritise duties in a manner that allows all deadlines to be met
- Good Outlook & Excel knowledge
- Good spoken and written communication skills
- Knowledge/understanding of Purchase Orders and invoicing.
- Ability to work independently and collaboratively in a team environment
- A flexible and adaptable individual with a can-do attitude
- Bullhorn and/or Sage experience (Desirable)
Benefits
- Performance based annual bonus
- Company incentives throughout the year
- Clear career progression
- 1 day per week WFH
- Great company culture and colleagues.
Note
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Application Process
For more information and Application, please CLICK HERE
