If you’re looking for a rewarding role where no two days are the same, we’d love to hear from you. Apply now and become an essential part of our hospital switchboard team. The role of a bank telephonist is to answer the hospital switchboard, respond to emergency calls, provide cover to the main reception and car park intercom out of hours. Be aware of fire, major incident and lockdown procedures ensuring that all services are delivered in an efficient, courteous and polite manner to both internal and external customers.
Job Title Bank Telephonist (SSL)
Job Type Part-time
Salary £12.75 – £13.60 an hour
Location Yeovil, UK
Deadline
The closing date is 2nd Nov 2025
Roles & Responsibilities
The role consists of Main Reception cover out of hours and dealing with car park queries, payments, taxi bookings and sorting out general issues which arise on shift.
- To be responsible for taking payments out of hours and storing valuable items in the safeFinding relevant staff from on call rota to resolve problems
- Respond to the fire alarm, Major incident and emergency calls and inform the relevant team
- Keep a record of all actions taken in a major incidentEffective communication including with distressed, anxious or angry individuals
- Required to follow processes when responding to calls or alarms
- Manages conflicting demands within the job role on a daily basis
- Providing non-clinical advice and information to patients/visitors/relatives/carers, and other services within the hospital when working in Switchboard via the telephone service, through effective service delivery contribution to positive patient experiences
- Completing the complex 24 day rotas at night by transferring individual rota information for each speciality onto a 24 hour day sheet for switchboard, ensure the correct on call people are contacted.
- Managing updates & changes to these complex rotas as and when they happen
- Responsible for the effective and safe use of highly complex telecommunication systems; Multitone paging system, Arc consoles
- Competently operate the current paging systems, I-message consoles
- Ensuring this service is delivered fast and effectively to support critical emergency calls that are time sensitive
Eligibility Requirements
Qualifications
Essential
- Good general education (GCSEs) including English and Mathematics or equivalent
Experience
Essential
- Proficient IT skills including keyboard skills and experience of Microsoft packages
- Experience of providing customer focussed service
- Experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
- Proven administration work
Desirable
- NHS Switchboard / Call centre experience
- Experience of variable shift working
Additional Criteria
Essential
- High level of digital literacy
- Good level of digital design
- Able to respond quickly to provide emergency cover in times of colleague absence
- Good organisational skills
- Willingness to learn
- Concentration is required when dealing with customers
- Able to deal with sensitive callers
- Frequent VDU use
- Long periods of sitting
- Flexible approach to working hours & practices
- Professional appearance, behaviour, and attitude
- Ability to remain calm and work effectively in stressful
- A calm, caring and empathic attitude towards patients, visitors, relatives & colleagues which is aligned with the NHS Values
- Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and belief
- Good working knowledge and understanding of PC hardware, operating systems and Microsoft IT packages
- Demonstrable comfort with IT systems and a willingness to learn new IT skills
Desirable
- Previous experience of healthcare or large complex organisation
Note
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process
For more information and application, CLICK HERE
