The ICT Directorate is responsible for all IT infrastructure and related services at GOSH including IT hardware & software and many clinical and non-clinical IT systems and applications, for example the Imaging suite and Microsoft 365 which encompasses email, Office, SharePoint and Teams. ICT also manages the Trust’s Integration Engine which is a critical tool managing all flows of data between systems, most importantly EPIC.
Job Title: Bank ICT Support Analyst
Job Type: Full-time
Salary: £14.71-£19.19 per hour
Location: London, United Kingdom
Deadline: 01/10/2025 23:59
Main duties of the job
Some of the role’s main duties, responsibilities and expectations include, but are not limited to:
- To provide technical support as part of the Second Line Technical Support Team. Supporting a range of ICT & Trust endpoints and services including desktop PCs, laptops, tablets, telephony devices and services, smartphones and associated peripherals in the Trust’s IT service portfolio.
- To ensure that users are fully supported in their day-to-day use of ICT and Telecoms and to perform installations of IT and telephony equipment.
- To support a wide range of endpoint operating systems, applications and productivity software.
- The post holder must be able to troubleshoot ICT incidents quickly and efficiently. They must be able to install supported Trust hardware or software and do necessary testing on devices.
- To support the provisioning of new equipment and users including account creation and password resets.
Essential criteria
- GOSH Values
- Experience of working as part of a diverse team
Knowledge & Experience
Essential criteria
- Substantial proven experience in the delivery of endpoint support in a technical department or ICT function
- Experience working within an IT environment that operates under the ITIL Service Management framework.
- Previous experience installing of endpoint devices and setting up of End User Accounts, resetting passwords etc. (e.g. voicemail)
Desirable criteria
- High level of understand in one or more endpoint technologies (e.g. devices, Networks, VOIP, Analogue phones, handsets, ISDN)
- Detailed knowledge of endpoint device products, technologies and services employed within the Trust
- Experience of Endpoint Devices and cable routing
Skills and abilities
Essential criteria
- Hands on service and support of Endpoint Devices (e.g. PC’s, Laptops, Telephones, Tablets, etc.)
- Excellent inter-personal skills, and be able to handle contacts of all types and at all levels. Excellent communication skills
- Able to demonstrate an awareness of organisational issues related to the Trust’s use of endpoint devices and services
- Ability and understanding of basic admin functionality for the setting up of endpoint devices
Desirable criteria
- Experience creating technical documentation
- Understanding of ISDN, VoIP and other telecommunications networks and equipment
- Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control
Education, training and qualifications
Essential criteria
- Educated to Degree Level, or equivalent Professional experience (1+ years) working within an ICT environment
Desirable criteria
- ITIL Foundation Qualification or equivalent understanding of ITIL Principles
- Additional Microsoft, Cisco or other IT Technical Qualifications.
Please be advised that:
The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.
Note
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Application Process
For more information and application, CLICK HERE
