We are looking for a Band 2 Admin Assistant and Receptionist to join the Sleep Service within Respiratory Medicine at Trafford General Hospital. This is a full-time administrative role supporting a high-demand clinical service. The successful candidate will be responsible for assisting in clinic coordination, reception duties, patient record management, and providing essential administrative support to the wider medical team.
If you have strong communication skills, a proactive approach, and experience in a administrative setting, we encourage you to apply.
Location: Manchester, United Kingdom
Salary: £24,169 a year Per annum (pro rata)
Job type: Part-time, Full-time
Deadline: 23 July 2025
Roles & Responsibilities
- Reception & Customer Service: Provide a welcoming and efficient reception service, dealing with patients, relatives, and healthcare professionals in a professional and empathetic manner.
- Appointment & Referral Management: Assist in ensuring patients are seen in a timely manner by following waiting list guidelines and appointment scheduling policies.
- Data Entry & Records Management: Accurately record and update patient details and activities using the Trust HIVE Electronic Patient Record System.
- Telephone & Communication Support: Answer and record incoming calls, respond to queries, and liaise with internal teams, GPs, and external organisations.
- Clinic Administration: Assist in clinic preparations, ensure all relevant paperwork is available, and manage patient information literature and stock levels.
- Process Coordination: Support patient transport arrangements, interpretation services, and compliance with data quality standards.
- Escalation & Issue Resolution: Recognize and escalate any service issues or patient concerns to the Admin Team Leader or senior staff.
- General Administrative Duties: Distribute mail, process routine clerical tasks, and assist in the maintenance of office supplies and stock control.
This role is crucial in supporting efficiency, smooth patient flow, and high standards of customer service within the Sleep Service.
Eligibility Requirements
Qualifications
Essential
- General education to GCSE standard (including English)
- Willingness to undertake further training in NHS systems
Desirable
- NVQ Level 2 or equivalent in Administration or Business.
- Training in customer service or communication skills.
- Training in customer service or communication skills
Experience
Essential
- Experience in a customer service or administrative role
- Experience dealing with customers or members of the public, either faceto-face or over the phone.
Desirable
- Previous NHS or healthcare administration experience
- Experience using electronic patient record systems
- Familiarity with booking appointments and handling sensitive data.
Skills & Knowledge
Essential
- Proficient in Microsoft Office applications (Word, Outlook, Excel).
- Good verbal and written communication skills.
- Ability to manage time effectively and prioritise workload
- Understanding of confidentiality and data protection standards.
- Ability to work both independently and as part of a team.
Desirable
- Knowledge of NHS systems and patient access policies.
- Understanding of Accessible Information Standards
- Basic awareness of safeguarding and infection control procedures.
About the Employer
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Note
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Application Process
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