We are seeking a friendly and organised Part-Time Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing a warm and professional welcome. The receptionist role is crucial in ensuring the smooth operation of our front desk and supporting the administrative needs of the hospice. Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment.
Job Title: Receptionist
Job Type: Part-time
Salary: £27K – £28K
Location: London, England, UK
Closing date: Wednesday 25 March 2026
Roles & Responsibilities:
- Receive and dispatch deliveries to relevant departments.
- Contribute to the planning, preparation and delivery of key events and training held at or on behalf of the hospice.
- Ensure the front desk and reception area are always tidy and presentable
- Provide cover for planned and unplanned leave as required.
- Work closely with the Porters as required
- To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account.
- To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments.
- Support with administrative duties including; ordering stationery supplies and equipment (including stock monitoring and storage), distribute the incoming mail, franking and posting of outgoing mail, generate posters for information.
- Prepare staff location sheets and contact lists.
- To liaise with the Royal Mail, and other delivery organisations (couriers)
Frank outgoing mail - To keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths
Eligibility Requirements:
- Effective communication and interpersonal skills (face to face, in writing and over the telephone).
- Ability to communicate with sincerity and empathy.
- Good computer literacy skills.Experience of working in a confidential environment.
- Ability to work considerately and effectively with volunteers.
- Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity.
- Effective communication and interpersonal skills (face to face, in writing and over the telephone).
Benefits:
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
25% store discount in Trinity shops
Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling
Note:
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Application Process:
For more information and application, CLICK HERE
