As a Customer Holiday Advisor, you’ll be the friendly voice on the other end of the phone and the knowledgeable face behind the emails. You’ll use your excellent listening and communication skills to help customers with their holiday queries and support them throughout their booking; whether it’s booking their next escape, resolving issues with their accommodation, or just having a friendly chat.
Job Title : Customer Holiday Advisor
Job Type : Part-Time
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Salary : £12.41 an hour
Location : England
Eligibility :
- Previous experience working closely and successfully with customers.
- Strong proven customer experience skills, preferably within a call centre environment.
- Commercial acumen.
- Excellent communication skills, both written and verbal.
- Excellent attention to detail and a keen eye for accuracy.
- Sales and upselling experience.
- Strong interpersonal skills.
- Strong negotiation skills
- Self-motivated driven by performance
- Able to work under own initiative.
- Able to work to deadlines.
- Computer literate.
Benefits :
- 28 days paid annual leave per year, increasing with service.
- Death in service life assurance benefit of 2 x annual salary*
- Workplace pension employer contribution of 5%, with the opportunity to increase this to 6% provided this is at least matched by the employee.
- Company sick pay* – entitlement increases with length of service
- Flexible working opportunities and family-friendly policies.
- Training and development opportunities.
- Employee well-being programme (in development).
* upon completion of 3-month probationary period
We also provide the following staff discounts:
- Discounted Holidays for you and your immediate family, plus Friends and Family rates.
- Discount schemes across all other Lake District Estates family of companies, including Free travel for immediate family on the Ravenglass and Eskdale Railway and Ullswater ‘Steamers’, Staff discounts in our retail and café outlets.
Roles & Responsibilities
- Ensuring an excellent standard of customer service is provided at all times and that all customers are aided and supported with any questions and bookings.
- Receiving booking enquiries for Central Reservations
- Receiving calls for all Parks/Attractions.
- Make outgoing calls as required.
- Making and processing holiday bookings for Guests.
- Manage bookings/amendments/cancellations etc.
- Liaise with OTA’s (Online Travel Agents) as required.
- Process payments/refunds/cancellations as required.
- Respond to Guest Reviews as required.
- Respond to Guest Complaints & liaise with Parks.
- Liaise with all other departments as required.
- Manage and update Park/Accommodation information as required.
- Attend meetings as required.
- Attend training, as required.
- Undertake any other tasks required from time to time which may contribute towards the successful operation of Central Reservations Office.
- Complete and update all administrative duties as required.
- Review pricing and undertake comparisons and correct where required.
- Support all Parks with booking enquiries, payments.
- Liaise with allocated partner Park.
- Liaise with Parks Manager, Reception teams and Park teams to ensure excellent guest experience.
Note:
- If you are Currently in the UK and you need help Applying for jobs like these, you can consider joining our Telegram Channel by CLICKING HERE and our Telegram group by CLICKING HERE
Application Process:
For more information and application, CLICK HERE
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