The trust has an ambitious and wide-reaching IT strategy. This includes the support, implementation and upgrades to key systems such as our endoscopy, colposcopy and intensive care systems.
To support this and to maximise clinical benefits and also achieve significant operational process efficiencies we are appointing an Application Support Analyst Band 5 to support our clinical and non clinical staff with the configuration and use of our digital systems.
Job Title: Application Support Analyst
Job Type: Full-time
Salary: 37,259 – 45,356 £ / Year
Location: London, United Kingdom
Deadline: 31 October 2025
Main duties of the job
The roles are responsible for maintaining the availability and responsiveness of the system, the security of the system and integrity of the data held within it. The team is also responsible for the management of reference data within the system. The holder of the post must be or become familiar with both local trust standards, policies and procedures as well as nationally mandated policies and standards and apply these to the systems supported.
This role requires the competencies normally associated with the experience of supporting ICT Systems in an Acute NHS Trust. You will have strong analytical and communicating skills associated with the day to administration and management of Trust applications. You will work with users, gain an understanding of their needs and issues, arrive at satisfactory resolutions, feedback progress and report on your actions. The documenting of support standards and procedures will be a key requirement of the job.
You will be a champion for the system, promoting its use and working closely with the developers. You will also work closely with external agencies/suppliers, developing and fostering good working relationships, managing work to ensure that the service received meets both National and Trust requirements and standards, as well as ensuring timescales are met and Service Level Agreements are adhered to.
Person Specification
Education/ Qualifications
Essential
- Degree or Equivalent Experience
Desirable
- ITIL
Experience
Essential
- Experience of Application Support role
- Experience of working in a highly integrated environment
- Evidence of having worked to documented standards
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
- Knowledge of legislation regarding NHS Information Governance
Desirable
- Experience of working in an NHS Trust
- Experience of Supporting Cerner Millennium
Skills/Knowledge/ Abilities
Essential
- Proven Issue/Problem investigation and resolution skills
- Excellent Analytical Skills
- Must be able to work to set procedures maintaining accurate records
- Excellent written communication skills
- Must be able to communicate technical issues clearly to non-technical staff
Desirable
- SQL or equivalent skills
Note
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Application Process
For more information and application, CLICK HERE
