The Cancer Support Worker team at UHBW are looking for an enthusiastic and motivated person to join our compassionate & well established team of cancer support workers, who provide personalised support and information to people living with and affected by cancer.
Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing co-ordination & delivery of support and signposting to additional services.
Job Title: Cancer Support Worker
Job Type: Full-time
Salary: 27,485 – 30,162 £ / Year
Location: Bristol, United Kingdom
Deadline: 20 October 2025
Main duties of the job
- Provide telephone advice and refer on or signpost to other sources of support
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team or enabling rapid response as appropriate
- Guide people through the use of self-management resources
- Complete and contribute to the holistic needs assessment and the development of an individual care plan
- Make outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Keep up to date with relevant information and contacts with local services
- Encourage and support active and healthy lifestyle choices
- With guidance from the clinical team, coach patients and carers to understand what future signs, symptoms or situations to be aware of that would indicate concern and how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
Person Specification
Qualifications and Training
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Coaching or teaching qualification
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Good observation skills
- Ability to work in a team, Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- European Computer Driving Licence or equivalent
Aptitudes
Essential
- Calm and Objective
- Confident yet approachable
- Acts in a mature manner – both personally and professionally
- Recognition of own limitations
- Demonstrates enthusiasm
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology.
Note
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Application Process
For more information and application, CLICK HERE
