We are looking for a competent and professional Medical Secretary to be based at the Cumberland Infirmary. This is a full-time position working 37.5 hours per week, Monday – Friday. This is a permanent position. This is an exciting opportunity to join the Specialist Surgical Collaborative Administration Team, the service aims to provide a high quality, locally delivered, patient focussed service. This role will be crucial to the efficient day to day delivery of the service.
Job Title Medical Secretary
Job Type Full-time
Salary £27,485 to £30,162 a year Per Annum
Location Carlisle, Cumbria
Deadline 16 September 2025
Roles & Responsibilities
- Provide a complete secretarial service including word processing, filing, audio typing, photocopying and the composition of letters. Prepare responses and requests for the consultants and designated medical staff as appropriate.
- Type clinics, discharge summaries and other internal and external correspondence. Compose letters as required, ensuring outgoing correspondence is correct.
- Provide first point of contact for patients, relatives, GPs, hospital staff and other professional bodies for written and telephone enquiries on behalf of the consultants and their team. Establish validity and priority of the contact, reducing the consultants / team’s administrative workload where possible.
- Open and action consultant’s correspondence and respond accordingly.
- Keep the consultant’s diary and arrange appointments and meetings, co-ordinating non-clinical meetings to fit in with clinical commitments.
- Manage telephone enquiries and enquiries in a calm and easily understood manner, being as informative, sympathetic and reassuring as possible.
- Manage and prioritise workload. Set out priorities without direct supervision whilst working to deadlines.
- Manage the consultant’s waiting list and undertake all support work, being aware of specified time frames, patient requirements and patient requests.
- Ensure patients are selected in order of priority and according to Trust policy.
Eligibility Requirements
Qualifications
Essential
- GCSE English language (minimum grade C) or equivalent
- RSA 3 typewriting / word processing, or NVQ3 business administration, or equivalent
Desirable
- Medical secretarial diploma or equivalent
Knowledge & Experience
Essential
- Medical secretarial duties
- Medical audio typing.
- Medical word processing.Operating word processing and computer packages.
- Computer literate
- Microsoft OfficePAS
- Understanding of the requirements of the Data Protection Act, Freedom of Information Act, access to health records and defensible documentation, health and safety legislation, and their application in the workplace.
- Equality issues.
Skills and Aptitudes
Essential
- Effective communication and interpersonal skills
- Able to analyse complex facts or situations
- Able to use initiative appropriately within team environment
- Able to work without supervision
- Ability to organise and prioritise workload to meet deadlines.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
Benefits
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
- A lease car may be available for this position; further details will be provided upon appointment if applicable.
- 27-day holiday scheme rising to 33 after 10 years
- Flexible working Scheme
- Excellent opportunities for development
- Competitive NHS Pension scheme
- Access to NHS discounts with retailers and leisure companies
- EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Notes
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- Visa Sponsorship is available to those in the UK 🇬🇧
Application Process
For more information and application, CLICK HERE
