Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? Were looking for a caring and motivated Housing Support Worker to join our HRA Housing team.
Location: Wiltshire, United Kingdom.
Salary: £30,559 to £32,654 a year
Job type: Full-time
Deadline: 20th July 2025
Roles & Responsibilities
- In this role, youll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. Youll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. Youll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing.
- Youll need to be confident working independently, often visiting people in their homes. Youll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential.
- Were looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. Youll need to be organised, compassionate, and able to stay calm under pressure.
- This is a rewarding role where youll make a real difference in peoples lives. If youre ready to help others build a better future, wed love to hear from you.
Eligibility Requirements
Experience
Essential
- Knowledge
- Qualified to HNC with profession support and advice qualification (such as NVQ Level 3 in
- Advice and Guidance) or relevant experience in support provision e.g. floating support.
- Experience of dealing with clients who have mental health issues or vulnerabilities
- A high level of understanding surrounding mental health issues
- An advanced working knowledge of welfare benefits
- A good working knowledge of personal finance i.e. budgeting, debt management
- A good working knowledge of the issues around rent arrears / tenancy management issues for
- tenants and landlords
- Knowledge of relevant legislation around social care, mental health and welfare reform
- A proven track record of multi-agency work
- Initiating contacts and making effective contribution to meetings
- Dealing with demanding and challenging people in difficult/sensitive situations.
- Understand data protection and confidentiality and the need for accurate and timely recording
- CE08-1283 Housing Support Worker (Mental Health) October 2017 Page 6 of 8
- Understanding of current social housing policies and initiatives
- Skills
- Reasoning skills
- Accuracy and attention to detail
- Good team worker who can work collaboratively with others
- Communication skills, verbal and written
- Ability to provide a high standard of Customer Care
- Ability to work under pressure
- Demonstrates a desire to achieve results and work to high standards
- Time management and ability to prioritise workload
- Efficient and effective
- Negotiation and diplomacy skills
- Planning and organisational skills
- Innovative and enthusiastic
- Analytical and judgement skills
- Good computer literacy skills
- Advisory and co-ordination skills
- Good decision making skills
- Makes effective use of network and inter agency contacts
- Fluent in English
Desirable
- An operational knowledge of public sector (or Registered Social Landlord) generic housing
- management, including a working knowledge of current housing legislation and practice, and the
- appropriate statutory provisions
- Techniques of mediation and conciliation
- An operational knowledge of the court system, tribunal and benefit appeals
Qualifications
Essential
- HNC or equivalent experience/skills.
- ITQ 2 or equivalent skill and ability.
- Working towards relevant professional qualification.
Note
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Application Process
For more information and Application, please CLICK HERE
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