Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.
An opportunity has arisen for a Desktop Technician to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.
Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at theManufacturing and Innovation Hub premises in Seaton Delaval, providing on-site supportforIT hardware and systems. Aswell as support services to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
Location: Northumberland, United Kingdom.
Salary: £29,970 to £36,483 a year per annum.
Job type: Full-time, Flexible working
Contract type: Permanent
Roles & Responsibilities
- The Desktop Technician role is installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
- Demonstrable support skills for Windows operating systems, desktop hardware, and Microsoft Office suites are essential, alongside excellent customer service skills. Regular liaison with other service delivery teams and third party suppliers is key to the role, and therefore excellent communication skills are required.
- You will have recent and comprehensive experience in installing and supporting the use of PCs, software, and other desktop equipment in a corporate environment. You will be providing a customer focused support service to end users, including problem solving and resolution. The successful candidate will be able to manage their workload to achieve response and resolution of all incidents within the Service Level Agreement.
Eligibility Requirements
Qualifications / Professional Registration
Essential
- Relevant degree or demonstrable experience
Desirable
- Continuing professional development
Experience and Knowledge
Essential
- Specialist knowledge from Degree to be able to demonstrate ability to fulfill the duties described in the job description
- Experience of working to Service Level Agreement targets, and managing own workloads to meet them
Desirable
- Knowledge of network fundamentals and Microsoftbased server platforms.
- Work within ITIL Service Management definitions
- Knowledge of or experience in coaching and mentoring practices and tools
- Knowledge of or experience in Quality improvement tools, techniques and methods
Other requirements
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.
About the Employer
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read applicant guidance notes before submitting your application.
Note
- Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
- Previous applicants need not apply.
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Application Process
For more information and Application, please CLICK HERE
