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Join Arden University as an IT Support Technician in Manchester.

Arden University, an innovative and fast-growing higher education institution, is on the lookout for an IT Support Technician to join its vibrant Manchester campus. If you’re passionate about technology, thrive in a supportive environment, and want to play a key role in delivering seamless IT services to staff and students, this could be the opportunity you’ve been waiting for.

Role Overview: What You’ll Be Doing

As an IT Support Technician, you will be a cornerstone of the university’s day-to-day operations. Your responsibilities will include:

  • Providing first and second-line support, both in-person and remotely, to staff and students across all Manchester study centres .
  • Troubleshooting and resolving issues with hardware, software, and AV systems, ensuring everything runs smoothly .
  • Managing support tickets through the university’s ITSM ticketing system, prioritizing effectively to meet service-level expectations.
  • Conducting user training and advocacy, empowering users to make the most of university technology and follow best practices
  • Balancing priorities under pressure, maintaining organized and responsive support throughout the day.

Shift Patterns & Salary Details

  • This is a full-time permanent position (35 hours per week) based on the Manchester campus .
  • The salary range is £31,000–£33,000 per annum, including a 10% uplift for unsociable hours—such as early evenings or Saturdays

 

  • Current shifts might be:

Monday 08:30–17:00

Tuesday & Wednesday 12:00–20:30

Thursday 08:30–17:00

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Friday 09:00–14:00

  • Future schedules may shift to later evenings and add Saturday morning coverage, while maintaining salary and uplift

Who Arden University Are—and What They Value

  • Founded in 1990, Arden University combines blended and online learning to disrupt traditional higher education
  • Their mission is to democratize access to career-focused education—supporting learners from diverse backgrounds
  • Arden employs around 1,100 colleagues across its UK and German campuses.
  • The IT department is tasked with maintaining robust infrastructure, service desk operations, development, and infrastructure engineering

Benefits You’ll Enjoy

Arden University doesn’t just offer a paycheck—it offers a total rewards package to help you thrive:

  • 30 days of annual holiday, plus bank holidays (and they close at Christmas!)
  • A generous Aviva pension plan, starting at 7%.
  • Access to SimplyHealth medical cashback or private medical insurance, depending on role level
  • Free tuition at Arden for yourself, and a generous discount for family and friends—plus their special “Golden Ticket” gift-entry program
  • A friendly, inclusive, and flexible work culture grounded in Progressive, Accessible, Resourceful, and Kind values
  • Opportunities for career progression within the IT department or across the broader university.

Eligibility criteria 

To succeed in this role, you should bring:

  • Proven IT service desk or support experience, with a strong customer service orientation.
  • Solid familiarity with Microsoft OS, Office 365, and typical IT environments
  • Excellent communication skills, capable of simplifying technical concepts for non-technical users.
  • Proficiency with ITSM ticketing systems for incident tracking and SLA management.
  • An ability to multitask under pressure, stay organized, and deliver high-quality service.

Bonus qualifications:

  • ITIL foundation certification.
  • Technical accreditations like Microsoft MCSA or Cisco CCNA.
  • Experience supporting audio-visual (AV) equipment

Why This Could Be the Right Fit for You

  • Stable, institution-backed role in a university known for innovation and strong growth.
  • Competitive compensation with structured support for evenings and weekend work.
  • A supportive culture where training, creativity, and flexibility are encouraged.
  • Career path visibility into senior IT roles, project management, or technical specialisms.
  • Valuable exposure to both on-site and remote support across a multi-campus environment.

Tips to Stand Out in Your Application

  • Tailor your CV to show technical skills, service desk experience, and problem-solving success.
  • Share concrete examples of incidents resolved, service improvements delivered, and customer interactions.
  • List any certifications: ITIL, Microsoft, Cisco, or AV experience.
  • Highlight your communication skills, teamwork, and effectiveness under pressure.
  • Research Arden’s values and mission—Demonstrate alignment in your cover letter.

What Happens After Applying?

  • Applications are reviewed by HR and IT leadership.
  • Expect a telephone or video interview, followed by an on-site technical and cultural assessment.
  • You may tackle scenario-based questions (e.g., AV failure during a class).
  • They’ll also explore your interest in professional growth and ability to learn on the job.

Wrapping Up

  • The IT Support Technician role at Arden University in Manchester offers:
  • A permanent, full-time position (35 hours/week)
  • Salary of £31k–£33k plus a 10% unsociable hours uplift
  • Great benefits—holiday, pension, health perks, free tuition, and inclusive culture
  • A chance to impact learners’ digital experience every day
  • Opportunities to grow within the institution’s expanding IT function

Next Steps

  • Update your CV and cover letter with relevant experience and enthusiasm.
  • Reflect on a couple of support challenges you’ve handled—be ready to discuss them clearly.
  • Apply via Arden’s careers page or Totaljobs listing.
  • Let me know if you’d like help prepping for interviews or polishing your application!

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